Refund Policy

Return & Refund Policy — Poster Witch
Last updated: June 23, 2026
Thank you for shopping at Poster Witch. Please review this Return and Refund Policy carefully before placing an order. This policy explains when returns, replacements, and refunds are applicable for purchases made on Poster Witch.

Returns
Returns are accepted only in cases where the product received is physically damaged, defective, or incorrect (e.g. wrong item sent).
Returns are NOT accepted for the following reasons:

Change of mind or personal preference.
Accidental orders placed by the customer.
Incorrect size, design, or quantity selected by the customer at the time of ordering.
Dissatisfaction with colour output due to screen-to-print variation (colours may appear slightly different on screen vs. print — this is normal).
Customer-uploaded image quality issues in custom orders.
Customised or personalised products, unless the item received is physically damaged, defective, or incorrect.
Products received in good condition with no damage, defect, or mismatch.

Important: For all eligible claims, a replacement will be provided first wherever applicable. Refunds will be considered only if a replacement is not possible after verification from our team.

Custom & Personalised Orders
Orders for customised or personalised products — including custom posters, custom split sets, and personalised photo prints — are strictly non-cancellable and non-refundable once placed. No exceptions will be made, as production begins immediately upon order confirmation.
Customers are strongly advised to carefully review all uploaded images, customisation details, sizes, quantities, and order information before completing the purchase.

Refund & Replacement Eligibility
Refunds or replacements are applicable only for products that are physically damaged, defective, missing, or mismatched, provided all of the following conditions are met:
1. Unboxing Video Requirement

A clear and continuous unboxing video of the sealed package must be submitted within 48 hours of delivery. The video must:

Begin before the package is opened
Clearly show the sealed package and the opening process
Show the product condition and the reported damage, defect, missing item, or mismatch

2. Submission

The unboxing video must be sent to us via email or WhatsApp along with your order number and a description of the issue.
3. Mandatory Proof

Claims submitted without a valid unboxing video will not be accepted, no exceptions.

Resolution Process

Review — Our support team will review the submitted unboxing video and order details to verify the claim.
Approval — If the claim is approved, we will arrange a replacement first wherever applicable.
Refund — A refund will be issued only where a replacement is not possible.
Refund Method — Approved refunds will be credited to the original payment method used during purchase.
Refund Timeline — Once approved and processed, please allow up to 5 business days for the refund to reflect in your account, depending on your bank or payment provider.

Damaged Packages

If the outer packaging appears visibly damaged at the time of delivery, please refuse to accept the parcel and inform our support team immediately.
If the package is accepted and the product inside is damaged, defective, missing, or incorrect, a clear and continuous unboxing video must be submitted within 48 hours of delivery.
Claims without valid unboxing proof will not be accepted under any circumstances.

Consumable & Accessory Products
Products including adhesive dots, glue dots, sticker packs, and other consumable accessories are non-returnable once delivered, unless the item received is defective or incorrect.

RTO / Delivery Failure / Refused Delivery
1. Customer-Side RTO

If an order is returned to us due to customer-side issues — such as incorrect or incomplete address, wrong phone number, customer unavailable, repeated delivery failure, or refusal to accept the parcel — it will be treated as an RTO (Return-to-Origin).
2. Refund for Prepaid RTO Orders

Refunds for eligible prepaid RTO orders will be processed only after the parcel is received back at our facility and verified. Applicable forward and return courier charges and handling fees will be deducted from the paid amount. The remaining balance, if any, will be refunded.
3. Custom & Personalised RTO Orders

Customised or personalised products are made specifically for each customer and are non-cancellable and non-refundable, even if the parcel is refused, returned, or undelivered due to customer-side issues.
4. COD RTO Orders

If a COD order is refused or returned to us due to customer-side issues, the token amount paid at the time of order placement will be forfeited and will not be refunded. Future COD orders from the same customer may be restricted at our discretion.
5. Reshipping After RTO

If a customer wishes to have the order reshipped after the RTO parcel is received back at our facility, applicable reshipping charges must be paid in advance before redispatch.

Non-Refundable Cases
The following situations are strictly non-refundable:

Claims raised without a valid unboxing video.
Claims raised after 48 hours of delivery.
Change of mind after receiving the product.
Wrong size, design, or quantity selected by the customer while ordering.
Customer-uploaded image quality issues in custom orders.
Colour differences caused by screen brightness, display settings, or screen-to-print variation.
Customer-side RTO, delivery refusal, or failed delivery charges.
COD token amount in cases of order refusal or RTO.

Contact Us
For any questions or assistance regarding returns, replacements, or refunds, please contact us and mention your order number so our team can assist you faster:
Poster Witch

📧 [support@posterwitch.com]

💬 WhatsApp: [9630076651]